ORGANIZATION UNIT:Information Technology - Data Operations DUTIES:
Under direct and intermittent supervision, perform the following job duties:
Monitor and control computer operations, servers, peripherals and off-line equipment for the information technology operating environment.
Provide courteous service and assistance for all customers.
Respond correctly, proniptlyand'thoroughly to the various alarms, alerts and`abtnorrnal. events that occur during the shift. Most alarm and alert conditions have specific procedures documented that the Computer Operator must follow. However, it is just as critical that the Operator be watchful for problems not thoroughly documented and for what is "not happening" just as much as for alarm/alert conditions.
Monitor job schedules and report distribution; contribute to data center standards development and enforcement. Ensure accuracy of all information entered in production support systems to include problem tickets, logs and various operating instructions.
Adhere to established operating schedules insofar as is practical. Recommend and effect temporary alterations of schedules necessitated by equipment malfunction, the addition of nonscheduled jobs, or other reasons.
Coordinate and provide support for physical data storage, maintains, access and backup of a variety of data storage.
Assist in the performance of backups and restores in a timely and effective manner
Perform all duties necessary to ensure the continuous and correct operation of printing resources, to include but not limited to forms loading 'and unloading, 'equipment operation and control through various control screens, management of print jobs through mainframe consoles using various command syntaxes.
Ensuring the quality and accuracy of inputs and outputs by performing routine visual quality assurance checks.
Detect various machine/software/production problems. Determine and follow through with the proper method of correcting the problem.
Call out and coordinate IT response to operational issues unless relieved by an operations supervisor or manager.
COMPUTER OPERATOR II (Continued) SPECIAL RESPONSIBILITIES:
·Care in operation of equipment and handling of electronic media
·Prevent wasteful use of materials
·Maintain the confidentiality of company information
·Comply with written procedures
·Assist in training as assigned
CONTACTS:
·Employees of all departments/locations/levels requesting service
·Vendor representatives for sales, training and maintenance
OTHER:
Candidates must be able to perform the essential functions of the job with or without reasonable accommodation. The Company will provide reasonable accommodation in appropriate circumstances when consistent with applicable law.
QUALIFICATIONS :
·High school graduate or equivalent
·Completion of 15 credit hours in computer courses from an accredited university, college, or junior college. These 15 credit hours must include a minimum of:
