Under direct but not constant supervision; to do clerical workin accordance with established credit and collection procedures
of the Company; inspect mail remittances received from the Treasurer'sDepartment which are incomplete or do not conform exactly with the amount of the customer's bill or are otherwise not in proper form for recording; compare such checks with master index file or customer's accounts;. and prepare necessary forms or supply other routine information required to properly record such payments; check delinquent notices and disconnection orders against payments reported by Customer Accounting Department, Cashiers Division and other offices, as well as extensions which have been granted, in order that further action may be countermanded on such delinquent accounts; and to do related work as required. In this connection to perform details of work, such as:
Lay out routes for field work.
Distribute collection orders and transmit informationand relay instructions to Credit Representatives.
Furnish factual information on Customers' accounts to to Credit Representatives.
Check returns against calls assigned to Credit Representatives and account for each assignment.
Analyze and tabulate by kind the results of calls. by Credit Representatives.
Promptly route reconnection orders to the Telephone Business Office.
Each month tabulate statistics of collection operations and summarize in report form.
SPECIAL RESPONSIBILITIES:
For daily handling from 100 to 300 checks and money ordersendorsed to the Company, usually in amounts of less than $25 each.
For accurately recording and checking payments of delinquentaccounts, in order to countermand any cut-off action scheduled on such accounts.
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CREDIT AND COLLECTION CLERK (Continued)SPECIAL RESPONSIBILITIES: (Continued)
For holding as confidential information relating to customers' accounts.
For accurately checking payments on delinquent accounts,to avoid transmitting orders to Credit Representativeswhereby customers service might be erroneously disconnected for non-payment of bills; also for prompt. rout?
ing of reconnection orders to restore service to customers previously disconnected.
CONTACTS:
With customers and banks concerning checks returned unpaid by banks or incomplete mail remittances.
With Clerks and occasionally group supervisors in other departments and divisions on various routine matters incident to the job.
QUALIFICATIONS:
High school graduation or the equivalent.
One yearof experience in credit and collection workfor the Company..
Knowledge of the credit and collection policies and procedures of the Company.
