Under general supervision, to represent the Company as a single point of contact with customers, builders, developers, any Company representatives, and other appropriate contacts regarding service requests.
To process and monitor customer applications for service from start to finish, including, but not limited to the following activities:
·To provide the customer with information on rates, charges, programs, service requirements, and other technical expertise as required.
·To obtain all required customer approvals, easements, and rights-of-way as needed, and to prepare appropriate contracts, permits, releases, plats and records.
·To make field inspections and prepare material and labor estimates, plats and drawings as needed for proposed construction.
·To use transit and level and other surveying instruments/tools as required.
·To design assigned jobs in accordance with Company gas standards.
·Handle special requests as assigned.
·At times, as required, to be immediately responsible for the work of helpers in staking out or otherwise locating lines in the field.
SPECIAL RESPONSIBILITIES:
Responsible for customer satisfaction with all facets of service work.
Responsible for ensuring proper application and collection of service related charges and protection of Company revenue. Company policies for revenue guarantees and contributions will be implemented to serve the best interest of the Company. Responsible to ensure billing and operating records are properly established for all service work.
Responsible for efficient and effective use of Company resources. Identify the method of service that is in the best interest of the Company. Conduct self in an efficient and effective manner.
Keep customer information confidential.
ENERGY SERVICES CONSULTANT - Continued
Use Company equipment, when necessary, in a safe and prudent manner.Protect public safety by preventing and/or identifying unsafe gas facilities.CONTACTS:
Customers, contractors, governmental autrori;ies, real estate developers, bar<s. trust companies, and other contacts as appropriate. With construction department representatives, superintendents, supervisors/foremen regarding construction jobs; and with other Company representatives in the Marketing, Stores, Transportation and Meter Departments regarding estimates, materials, transportation facilities, and meter data.
WORKING CONDITIONS:
A combination of office and field environment. When in the field, must wear personal protective equipment as required.
Subject to all weather conditions. Subject to emergency call-out.
Operation of a vehicle(s), considerable walking over rough terrain and the ability to use handtools and equipment as required. Exposed to varying weather and construction site conditions. Will work in close proximity to energized electrical and pressurized natural gas facilities.
QUALIFICATIONS:
BS/BA from an accredited college or university in associated fields such as; Business Administration, Marketing or Sciences, with an average minimum grade level of "C" in the following college level courses; two (2) semesters of Algebra and/or Trigonometry (or one(1) semester of Calculus) and one (1) semester of Physics. If not completed prior to acceptance on the position, the Physics requirement must be completed within the first two full semesters following placement in the position. Prefer relative experience.
or,
two (2) year Associates degree with an average minimum grade level of "C" in the followingcollege level courses; two (2) semesters of Algebra and/or Trigonometry (or one (1) semester of Calculus) and one (1) semester of Physics. If not completed prior to acceptance on the position, the Physics requirement must be completed within the first two full semesters following placement in the position. A minimum of four (4) years experience in utility distribution line design or construction.
If an aptitude test is failed on the employee's initial effort, it may be retaken after a one year waiting period. Only two retakes will be permitted.
ENERGY SERVICES CONSULTANT - Continued Possess and maintain a valid driver's license.
POST EMPLOYMENT TRAINING REQUIREMENTS:
Successfully complete the four classroom sections of the Company's technical training program for the Energy Services Consultant position within one (1) year.
Successfully complete one (1) semester of Computer Assisted Drafting from an accredited junior college, college or university, with a minimum grade level of "B° on employee's time but at Company's expense; within one (1) year of job acceptance. Failure will result in disqualification from the job and the employee being returned to their former job as provided for in the Labor Agreement.
If determined to be necessary, the successful applicants must complete a Companysponsored training program consisting of technical and sales courses to include, but not limited to AC electricity, DC electricity, mathematics, electrical wiring, blueprint reading, electric motors, HVAC systems, lighting, cooking equipment, energy conservation, rates, job procedures and application, and related sales training. These courses are segmented into specific time frames and the successful applicant will be required to pass a test related to each course in order to progress to the next course. Such course work and associated testing will be completed within two years from the date of the successful applicant's entry into the first class of the first course. Failure to pass a course twice will result in disqualification from the job in accordance with the terms of the Labor Agreement.
If determined to be necessary, the successful applicants must complete a Companysponsored gas training program. These courses are segmented into specific time frames and the successful applicant will be required to pass a test related to each course in order to progress to the next course. Such course work and associated testing will be completed within two years from the date of the successful applicant's entry into the first class of the first course. Failure to pass a course twice will result in disqualification from the job in accordance with the terms of the Labor Agreement.
