TITLE: INSPECTOR OF ACCOUNTS DEPARTMENT: Customer Accounts DUTIES: (When assigned to Billing Sections)
Under direct but not constant supervision, to be responsible for the assessment of electric, gas and lighting accounts on tariffs, contracts and riders to determine if billing is in accordance with Company's rate schedules, billing practices and policies; to verify computation of customer bills; to enter readings for all read types on accounts (except when requesting interval reads) and change billing components accordingly; to review and approve the various bill verifications; to assist in the billing of accounts; and to perform related work as required.
Duties to include, but not limited to:
Analyze and work accounts with all types of meters. Process power bills (tenant deducts) and USMS accounts.
To address, and work to accurate completion, nobills and follow up daily on issues that prevent these accounts from billing. This includes analyzing account status, working on-line billing exceptions, working with the metering software group when interval meters are involved as well as working effectively with any other individual, group, or department whose work impacts the nobill status.
Hold as confidential information relating to customers' accounts. Duties to include work that follows the metering:
Deregulation
Economic Development Riders
Lines extensions (billing)
Manual bills and/or non-routine bills
Miscellaneous on-line memos
Orphan meters
Rebills related to metering, tariffs, contracts and riders
Service orders (auto service orders, re-read follow up's, connects, disconnects, CMO's, remove meters, sets, installs, related on-line memos)
Stopped meters
Sub Meter Rentals Switched Meters Unmetered service
DUTIES: (When assigned to the Control Section)
Under direct but not constant supervision, to be responsible for maintaining records by performing control report balancing; to reconcile and adjust differences between Company controls and general ledger balances on service accounts, non-service accounts, sundries, customer surety deposits, and the Unidentified cash payment account; and to perform related work as required.
Duties to include, but not limited to:
Maintain accounts receivable and revenue records by control reports, balance daily, and create journal entries for service and non-service sales, sundry, inter-company, cash receipts, adjustments, refunds, unidentified cash rejects and accounts charged off.
Maintain Company controls, prepare journal entry, reconcile and adjust differences between such controls and the general ledger balance of customers' surety deposits.
Reconcile differences between Company controls and general ledger balances of customer's account receivable and the Unidentified cash payment account and make all necessary entries and corrections.
Supply account information as required.
Hold as confidential information relating to customers' accounts.
CONTACTS
With supervisors, employees in other departments, outside contractors and other business entities.
With customers, in supplying infoimation relating to customers' bills or accounts. QUALIFICATIONS:
High school graduation or the equivalent; with at least twelve (12) semester credit hours of accounting from an accredited university, college or correspondence school.
The Inspector of Accounts position (job number 3002) requires three years of experience in the Customer Accounts Department, including 12 months of billing metered service accounts as a Senior Customer Accounts Bookkeeper. (Not applicable to the Inspector of Accounts in the Control Section.)
Must pass the current battery of selection tests which includes an aptitude test and a keyboard test.
